Shipping policy

Shipping Policy:

Thank you for shopping with DGB! We are committed to providing you with a seamless shopping experience, including swift and reliable shipping services. Please review the following shipping policy to understand how we handle the shipment of your orders:

1. **Order Processing Time**:
- All orders are processed within 3 business days (excluding weekends and holidays) after the order is placed. We strive to process and ship your order as quickly as possible.

2. **Shipping Rates**:
- Shipping rates are calculated based on the weight of the package and the destination address. We offer standard and expedited shipping options, with rates varying accordingly.

3. **Shipping Methods**:
- We partner with reputable shipping carriers to ensure your order reaches you in a timely manner. Our primary shipping partners include Evri and DPD. You may select your preferred shipping method during checkout.

4. **Estimated Delivery Time**:
- The estimated delivery time depends on your location and the shipping method chosen. Generally, orders shipped via standard shipping will arrive within 5 to 7 business days, while expedited shipping options offer quicker delivery times, typically within 3 business days.

5. **Order Tracking**:
- Once your order has been processed and shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment through the carrier's website.

6. **International Shipping**:
- We currently offer international shipping to select countries. Please note that international orders may be subject to customs clearance procedures, which can cause delays beyond our control. Additionally, customers are responsible for any customs duties, taxes, or fees imposed by their country's customs department.

7. **Shipping Restrictions**:
- Certain items may be subject to shipping restrictions due to size, weight, or regulatory requirements. We will notify you promptly if any restrictions apply to your order.

8. **Incomplete or Incorrect Address**:
- It is the responsibility of the customer to provide accurate shipping information at the time of checkout. We are not liable for orders shipped to incorrect or incomplete addresses provided by the customer. Please double-check your shipping address before completing your purchase.

9. **Shipping Delays**:
- While we make every effort to ensure timely delivery of your orders, please note that unforeseen circumstances such as weather delays, carrier issues, or peak shopping seasons may cause delays beyond our control. We appreciate your patience and understanding in such situations.

10. **Shipping Fees**:
- Shipping fees are non-refundable, except in cases where we have made an error in processing or shipping your order.

11. **Contact Us**:
- If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer service team at whiteashgroupltd@gmail.com. We are here to assist you and ensure your shopping experience with us is exceptional.

By placing an order with DGB, you acknowledge and agree to abide by the terms and conditions outlined in this shipping policy. We sincerely appreciate your business and look forward to serving you again in the future!

Days Gone By™
www.daysgoneby.co
whiteashgroupltd@gmail.com